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Wednesday, December 17, 2008

Microsoft releasing emergency patch for perilous IE flaw

SAN FRANCISCO (AFP) – Microsoft will release an emergency patch on Wednesday to fix a perilous software flaw allowing hackers to hijack Internet Explorer browsers and take over computers.

The US software giant said on Tuesday that in response to "the threat to customers" it immediately mobilized security engineering teams worldwide to deliver a software cure "in the unprecedented time of eight days."

According to researchers at software security firm Trend Micro, attacks based on the vulnerability in the world's most popular Web browser are spreading "like wildfire" with millions of computers already compromised.

Microsoft typically releases patches for its software on the second Tuesday of each month and rushing this fix to computer users out-of-cycle is testimony to the severe danger of the threat, according to Trend Micro.

"When the patch is released people should run, not walk, to get it installed," said Trend Micro advanced threat researcher Paul Ferguson.

"This vulnerability is being actively exploited by cyber-criminals and getting worse every day."

Trend Micro has identified about 10,000 websites that have been infected with malicious software that can be surreptitiously slipped into visitors' unprotected IE browsers to take advantage of the flaw.

A major Internet portal in Taiwan is among the legitimate websites unknowingly tainted with malicious software aimed at IE's weak spot, according to Ferguson.

Hackers can take control of infected computers, steal data, redirect browsers to dubious websites, and use machines for devious activities such as attacks on other networks, according to security specialists.

"What makes this so insidious is it takes advantage of a big gaping hole of IE, which has the largest install base of any browser on the market," Ferguson said.

IE is used on nearly three-quarters of the world's computers, according to industry statistics from November.

"At this time, we are aware only of attacks that attempt to use this vulnerability against Windows Internet Explorer 7," said Microsoft security response communications head Christopher Budd.

"Microsoft encourages customers to test and deploy this update as soon as possible. Microsoft's teams worked around the clock."

Ferguson said the flaw is being taken advantage of in "multiple versions" of IE not just the most current.

Trend Micro urges IE users to heed precautionary advice from Microsoft, or avoid using the browsers, until the patches are applied.

"There is a working flaw circulating in the criminal underground," Ferguson said. "It opens the window of opportunity that much wider to take advantage and there has not been real protection against it."

The "exploit" is similar to one used recently to steal user names, passwords and other information from people playing online games in China, according to Trend Micro.

A Chinese computer security firm that had discovered attacks taking advantage of the IE flaw released details last week after evidently thinking Microsoft had fixed the problem with routinely released software patches.

"It spread like wildfire from there," Ferguson said. "I guess they were trying to be responsible and share what they knew about what was going on, but they were mistaken about it being patched."

Saturday, November 8, 2008

Easy SOHO Solutions

Easy SOHO Solutions is a home for Single Office Home Office (SOHO) and Small to Medium Enterprises (SMEs). We are your outsourced IT Group who will handle all your IT needs effectively and efficiently at reasonable costs.

How can Easy Soho Solutions Help you?

Do you have the time to keep your self updated with the Latest Technological Advancements. If yes, then you can simply move on. If No! Then I think you have come to the Right Place for some Professional, Reliable and Real Time Support for your Business with our SaaS Solutions. All you need to let us know is what do you want your Business to be and we will take care of the Rest with all Our Solutions in Place to Support any type of Requirement.

You can just focus on your business, we do the rest. We help you be more productive by offering you IT systems used by large enterprises.

Every software comes with no hassles guarantee. Pricing model is pay as you use with no up-front costs. What more can you ask for!

Software as a Service (SaaS) - Hosted software - Application Service Provider (ASP)

Web Hosting ( Linux hosting / Windows hosting )
Ecommerce Solutions ( E-commerce Shopping Cart Hosting / Free Online Store )
SMTP Server
E-mail lists management
Web Conferencing
HelpDesk Solutions (Ticket Management System / Bug Tracking System )
Job Portal (similar to monster, JobsAhead, Naukri)
Recruitment Management Software for large companies, Human Resources, Executive Search agencies.
Online Invoicing
CMS Solutions (Hosted Wiki / Blog / Wordpress / Drupal)
Please e-mail us if you do not see any software in the above list which you need a solution for. We would offer you SOHO IT Solutions for almost any requirement that you want.

So if you want to Connect your Business with Our Technology Feel free to Contact us for more Information.

Facebook Users Attacked by Trojan Virus


Facebook and its users are having a rough day. A serious Facebook virus is attacking the network’s users.

For the laymen:

If you receive a Facebook message (or a Facebook message alert in your email) with a questionable subject line, DO NOT CLICK THE LINK IN THE BODY!

All of the information in this post was garnered from an awesome article from news.com.au by Narelle Towie.

Questionable subject titles vary from “Maan,yyou’re great!” to “your ass looks not bad in this video”, “Some0ne thinks your special and has a *Hot_Crush* on you. Find out who it could be*” or a youtube link that says ‘”i can see yooooooooo”. These links disguise a trojan worm and should not be clicked.

This trojan comes just months after Facebook said it was working to protect its user from phishing scams.

For the tech geeks, here is a more detailed explanation of the virus from Towie’s article:

FACEBOOK users are under attack from a virus sweeping through the online social network.

The virus is technically a trojan worm that disguises itself as an email from facebookmail.com.

People are enticed to click on a misspelled video or picture link that directs to a malicious web site.

The worm spreads its tentacles by emailing everyone on the victim’s friend list.

According to anti-virus software company Symantec, the trojan works by executing a worm called W32.Koobface.A that searches for cookies on the user’s machine.

If the worm finds the appropriate Facebook cookie, it modifies the users account settings and profile - adding links to malicious sites to trick others into installing the invader.

Facebook discussion boards talk about the trojan directing users to a page which looks like YouTube.

The phony page asks the user to install a video player upgrade.

Installing the fake upgrade allows the worm to work its magic and access files on the victim’s machine while destroying their Facebook account.

Facebook has begun combating the virus by deactivating link when it can.

Facebook has not released an official comment regarding the attack.

Digg founder says economic meltdown prime time for Internet startups (AFP)

SAN FRANCISCO (AFP) - Digg founder Kevin Rose on Friday shined light on a stormy economic landscape, saying the climate is right for launching Internet startups.

Difficulty getting financing means fewer competitors entering the market and that there will be more media attention focused on young technology firms, Rose told those gathered at a Web 2.0 Summit in San Francisco.

"It will be one of these little valleys where I believe it will be a great time to do something new," Rose said of the economic meltdown blamed for tightly clamping credit markets and venture capitalists' wallets.

"Funding for consumer-oriented Web companies is going away and there will be a lot of opportunities out there."

Formidable social websites such as Digg, Facebook, and Flickr launched in 2004 when it was a "tough time" to get funding for websites geared to Internet surfers, according to Rose.

"We didn't launch during Web 2.0," Rose said, using a common reference to a second-generation Internet defined by online communities and user-shaped content.

"It is a very difficult time to launch new companies when there is a lot of other stuff going on."

News-ranking website Digg didn't face much competition during its first six to eight months, got generous coverage in the press and attracted a fan base of "early adopters whose time wasn't split with other products," Rose said.

Rose urges Internet entrepreneurs to learn from his experience, saying he "kept his day job" and worked on Digg at night and on weekends. He saved money by paying a developer in Nova Scotia to help construct the website.

Rose said he cut marketing costs by being Digg's front man and getting his message out in "Diggnation" podcasts delivered to iPod MP3 players through Apple's online iTunes store.

"With just a few thousand dollars I had to get a little scrappy," Rose said of launching Digg on a lean budget.

Hot micro-blogging service Twitter provides a cost-free way for startup founders to build followings and keep their fans informed.

Twitter lets people keep each other appraised of their every move by sending Haiku-style text messages to their mobile telephones.

"I really believe email communication is dead," Rose said. "I believe Twitter has helped me get messages out or in any kind of communication."

Fledgling Internet companies can improve chances of getting attention by posting online blog commentaries regarding competitors or hot issues in the marketplace.

Computer servers and bandwidth can be rented to save young companies from having to invest in expensive equipment, according to Rose.

Friday, November 7, 2008

Ex-Intel techie accused of $1 bn theft

SAN FRANCISCO: A former Intel Corp engineer has been charged with stealing trade secrets worth $1 billion from the chip maker while he worked for
its main rival, Advanced Micro Devices Inc. Federal prosecutors in Massachusetts alleged this week in a five-count indictment that Biswamohan Pani, 33, illegally downloaded more than a dozen confidential documents from Intel's computer system in California during a four-day stretch in June.

He had already resigned from Santa Clara, California-based Intel, but remained on the payroll and still had access to the company's computers while he burned unused vacation days. What Pani's supervisors didn't know then is that instead of taking the time to investigate a hedge fund job Pani claimed he was considering, he had actually started working for AMD and for a brief period was on both companies' payrolls. Prosecutors say AMD had no knowledge of Pani's actions and did not benefit.

But they say the information Pani downloaded was worth more than $1 billion in research and development costs, and included details about methods for designing microprocessors. The indictment alleges that Pani “planned to use this information to advance his career at AMD or elsewhere by drawing on it when the opportunity arose, whether with his employer's knowledge or not.” Pani told investigators he had no intention of harming Intel, and was going to give the information to his wife, who also worked for Intel.

Pani's lawyer, Brad Bailey, declined to comment on specifics of the case. He said that Pani denies the allegations and that they plan to take the case to trial. AMD said Pani is no longer an employee. The company is cooperating with investigators.

Buying guide to cameras

Wanting to buy a camera for long? Bamboozled by the cameras around you? However, not sure how to go about hunting, what to look for? What features and how many megapixels? You need some help in choosing your perfect one. Take a shot...


Does brand matter?

With digital cameras, it does. The overall quality of the image depends mainly on three things; quality of lens, quality & size of image sensor and image processing circuitry.

Stick to better known brands only; preferably Canon & Nikon. Both these companies do only imaging and they’re good at it too!

Megapixels

Millions of dollars spent by companies on advertising the ‘megapixel myth’ have brainwashed many. The fact is megapixels have nothing to do with image quality. Cramming more megapixels into a smaller image sensor can even lead to reduced picture quality.











Check out features

Before buying, check out the optical zoom (more the better), LCD (size, quality), optical viewfinder (useful to frame photos in bright sunlight) and video recording (should be at least VGA quality @ 30 fps).

Also take note of the battery type, accessories (lens, flash, remote), optical viewfinder and manual modes. Some smaller cameras have really tiny and hard-to-use buttons; see if the camera fits your hand before you buy.

Cameras with touchscreen LCDs reduce the number of buttons, but attract a lot of fingerprints. Also check if the responsiveness of the screen is good enough for you.

Battery life and type


Rechargeable batteries are convenient, but offer no means of recharging while on the move. If you’re worried about running out of power while travelling, you can go for a camera that uses standard AA size batteries.

Use high-power Ni-MH batteries, but in a pinch, you can also switch to alkaline batteries.











Prosumer cameras

Prosumer refers to a class of camera that is intermediate between basic point-and-shoot and digital SLRs. They offer features suited to the more advanced user like full manual control, high optical zoom, image stabilisation (usually), high quality video and ability to attach an external flash.

But they are also usually more expensive and larger than their basic counterparts.











Jargon buster

CCD/CMOS (charge coupled device/complementary metal oxide semiconductor): The type of image sensor used in a digital camera.

Digital zoom: This type of zoom digitally enlarges a portion of the image to make it appear bigger/closer.

Image stabiliser: A technology/mechanism by which camera shake is automatically countered (to a certain degree). It can be electronic or optical. Electronic is cheaper, not as effective.


















ISO/ASA (Industry Standards Organization or American Standards Association): Denotes sensitivity to light, assigned to a number. Higher ISO/ASA means greater sensitivity and vice versa. It can help reduce camera shake, and can also lead to increased image noise.

Optical zoom: Refers to the use of movable lens elements to bring an object closer. Look for optical zoom figure, not the digital zoom.

Courtesy: TNN

Why should you buy a Netbook

Ever wondered why you need a laptop? For typing, emaling, browsing or chatting. If only all these are what you intend to do on your laptop, there's an affordable option available.

Meet Netbooks, the new breed of mini-laptops which are smaller in size, have slimmer looks and some smart functionalities and features. Also, called Internet books, they are ideal devices for Web browsing, emailing and chatting.

Initially lead by Asus, Acer, the Netbooks category today has computer giants Dell and HP jumping into the fray. Some of the latest offering in the market include Acer Aspire One, HP Mini-Note, MSI Wind and Asus Eee PC.

What more, Microsoft's Vista successor Windows 7 too will support these machines. And, currently, nine out of the top 10 best-selling laptops on Amazon are Netbooks. Looking ahead, ABI Research forecasts that manufacturers will ship 200 million ultra-mobile devices, including Netbooks by 2013 -- which is about the same anticipated size as the entire laptop market worldwide.

So, here's looking into what makes Netbook market so hot.
Heard slim is in. Yeah, Netbooks are gaining grounds on there compact design, slimmer looks and sleeker appeal. Unlike the laptops that have a robust design and studier looks, these next-generation laptops are lighter, thinner and have tightly packed keyboard and a tiny touchpad.

Netbooks aren't tablets. They look and act like regular clamshell-style laptops, but are much smaller. They boast of a smaller screen display with maximum up to 10-inches diagonal. The smaller keyboard adds to their compact design appeal

Thursday, October 30, 2008

Nokia launches N79 in India


NEW DELHI: Nokia has launched the N79, the latest model from its Nseries collection in India. Nokia N79

The phone is equipped with AGPS with voice navigation, Web browsing, 10 pre-loaded NGage games, a 4GB microSD card, Internet Radio, integrated FM transmitter, a 5 megapixel camera with Carl Zeiss optics and dual LED Flash.

The phone also packs a 2.4 inch TFT display with 16 million colours and 240 x 320 pixels, a video player, a 3.5mm audio jack and stereo Bluetooth.

"The Nokia N79 packs cutting-edge technology into a super-sleek, compact design -- a characteristic typical of the iconic Nseries," said Devinder Kishore, Director Marketing, Nokia India.

The N79 comes with two interchangeable Xpress-On covers in light sea blue, espresso brown, olive green, white and coral red colours. The covers have an inbuilt microchip so that when the back cover is changed, the display theme changes automatically to match the colour of the cover.

The N79 is priced at Rs 22,939.

New Google Toolbar for IE users

NEW DELHI: Come November, and Google toolbar turn eight years old. To celebrate the occasion, the company has launched a new version for Internet
Explorer.

The new version which is launching out of beta is available in 40 languages. With the new tool bar IT users can synchronise their settings online to access their Toolbar from wherever they are.

Here are some of the new features users can find in this latest version:

Custom buttons
It will also have the option for users to add buttons to their Toolbar that will let them visit and search their favorite websites and keep up with interesting feeds. Google's Button Gallery offers a selection of ready-made buttons for popular sites, and users can make also their own buttons by right-clicking within the search box on any site.

AutoFill
Create multiple profiles in AutoFill to keep your business and personal information separate.

Translate
To translate a non-English web pages into English? Just select "Translate this page" from the Toolbar's Translate menu to view French, German, Italian, Portuguese, Spanish, Chinese (simplified), Japanese and Korean pages in English.

Users can also use the WordTranslator feature to translate English words on a Web page into another language.

Enhanced Search box
As users type a search query into the new Toolbar's search box, they will see a list of useful suggestions based on popular Google searches, spelling corrections as well as their own Toolbar search history and bookmarks.

Users can also click the `G' icon in the search box to search different Google sites, the current site, or sites for which they have installed custom search buttons.

Dell sued for sex discrimination

LOS ANGELES: Female former top executives of Dell have sued their ex-employer, the world's second-largest computer maker, alleging gender discrimi
nation and seeking $500 million in damages.

The Texas-based multinational technology company, whose top 14 executives are male, unfairly laid off four former senior female employees in the job cuts earlier this year, said the suit seeking class action status and filed in a federal court in California.

"We believe the claims of this suit are without merit," Dell spokesman David Frink told Reuters.

"Dell does not tolerate discrimination in any aspect of employment and we'll vigorously defend any claims that we are not acting in accordance with the law or our policies," he said, declining to give additional details.

The lawsuit demands $500 million in damages on behalf of female and older former Dell employees, who they say were singled out during recent layoffs and systematically discriminated against.

"At Dell, it is an understatement to say that women face a glass ceiling -- Dell's glass ceiling is made of concrete," said Steven L Wittels, class counsel in the case and founding partner of Sanford Wittels & Heisler LLP.

Nearly 80 per cent of the top executives in Dell are male, the lawsuit said. Dell declined to comment on that figure, although its website says women and people of color represent 32 per cent of its US-based vice presidents.

The plaintiffs were repeatedly passed up for promotions and increased pay despite receiving good performance reviews, the suit said.

Wittels said he expected Dell to say that the action came too late, since federal law puts a time limit on such suits. This has become an issue in the US presidential campaign, especially after Senate Republicans blocked a bill that would have removed such time constraints in pay-discrimination claims.

Despite laws prohibiting unequal pay for equal work, women in the United States are paid about 22 per cent less than men on an average, according to the US Census Bureau.

IT jobs: What Obama & McCain promise


With only a week to go for Presidential polls, Democratic nominee Barack Obama is keeping his rhetoric on outsourcing alive.

Holding the Bush administration and by extension his Republican rival John McCain for the current economic recess, Obama said that it is time to turn the page on eight years of economic policies that put Wall Street before Main Street but ended up hurting both.

So, do Indian companies really need to worry if Obama comes to power (which he will in all likelihood), or is it just election rhetoric? Would Republican nominee Senator John McCain be better for Indian IT industry? We look into the lengthy tech policy papers released by the two candidates for answers

Obama on out sourching
Obama wants to end tax breaks for companies that ship US jobs overseas. Says his tech paper, "An Obama administration will foster home-grown innovation and ensure that we can retain and grow high-paying jobs in fast-growing sectors in the sciences and technology rather than exporting those jobs to lower cost labor markets abroad. As offshoring becomes more of a long-term workforce management strategy and less of a perceived short-term cost savings, it presents a significant challenge to young people growing up in America’s historically low-income and working-class communities."

Interestingly, in a recent interview when asked about contentious issues of outsourcing and globalisation, Obama said, "We know that we cannot and should not put up walls around our economy."

Acknowledging that global competition is a fact that cannot be reversed, Obama said, "But we must find a way to make globalisation and trade work for American workers."

McCain's take on outsourcing

Republican nominee McCain opposes efforts to restrict US agencies from outsourcing some services.

He says in his tech policy paper, "Trade greatly benefits America and the American worker. The best protection for American workers is to ensure that they have access to the world’s customers, 95 percent of whom live outside the United States. This access is particularly important for workers in the information technology sector where the United States has so much to offer the rest of the world.

Lower tariffs on American products benefit American companies and create American jobs. Moreover, the Internet allows a global marketplace to emerge as the Internet knows no boundaries. As President, John McCain will promote fair trade agreements to give America’s high tech workers the opportunity to compete and continue to win in the global marketplace."

Sunday, September 21, 2008

How to cool your PC!

Computers hate heat. So this summer, be sure to think about keeping your computer cool. Computer components themselves run hot, and yet they're not designed to operate above a certain temperature.

When the temperature outside gets uncomfortable for humans, you can be sure that your computer isn't liking the situation any better. So for a trouble-free summer of computing, take steps now to ensure that your PC stays cool.

Monday, August 18, 2008

Welcome to the computer solution's


Computer Troubleshooting Help :





NOTE: The information below is far from complete, but it should provide some assistance as you try to resolve some of the most common computer problems that arise.

Problems:

My computer will not turn on
I lost my file
My computer is locking up
A blue screen appears saying there has been a fatal error
I have lost my work because of a computer lock-up or shut down
My printer won't print
How do I stop a print job
Laser printer prints light or dark streaks
My inkjet printer leaves voids in the print
Printer (inkjet/laser) will not feed paper
Sent print job to printer but nothing happens
I can't open some of my email attachments
My Email won't work
Program won't open a document
My icons have disappeared
I have lost my Windows task bar (The one with "Start" on it)
Machine comes up in "Safe Mode"
Letters keep getting replaced in front of my typing
Taskbar is too big
I cannot read my school email on my home computer
Why can't I hear my audio
I placed a new program CD in my drive, but it did not automatically come up, or drive was not recognized
Computer says I have a virus
My computer won't recognize drives
Someone has found a virus on email or on a floppy disk that I gave him/her
Internet Web Sites with Help Sections
Smart Computing Find answers by clicking on a category. (Check out the Learning Series: PC Tricks)
webTeacher This is a source that can help you out with anything concerning the web including email, telnet, FTP, etc.
MyHelpdesk.comGet to the answers you need now in the Web's largest computer help directory. Resources for thousands of products are at your fingertips.
Trouble Shooting CenterThis site provides a list of problems that the site has answers to.
Web66This site provides information to help schools set up servers and such in order to incorporate the world wide web into school curriculum.
FixWindows.comThis site provides help with problems concerning Windows 95, 98, NT 4.0, and 2000.
Computers & Troubleshooting Resources for Technology Education Computer Spprt Desk at the U. of Iowa.
Software Support Installation, Tips & Tricks, Troubleshooting, and Resources.
Sprint Site This site can help you with Sprint Business
  • Problem - My computer will not turn on
    A power outage may have caused you computer's soft switch to become confused.
    The switch in the back of the computer has been flipped to 0.
    There is no electrical power reaching the computer.
    The computer has a bad power switch.
    Solution -
    Disconnect power cord from back of computer and reconnect after 20 seconds.
    Flip switch in back of computer to 1.
    Make sure electricity is getting to computer (surge protector is turned, outlet has power to it, everything is plugged in, etc.)
    Submit a trouble ticket (work order) for technology to come replace switch.
  • Problem - I lost my file
    File was probably saved unknowingly somewhere in the Windows File Directory
    Default in your application is not set to place files in My Documents
    Solution -
    Go to Start And then to Find
    Select Files and Folders
    Make sure C: is selected and then type in the lost file's name
    Click on "Find Now"
    NOTE: To set your default in Microsoft Word, PowerPoint or Excel to save files in My Documents, go to "Options" under "Tools" on the Menu Bar.
    In "Options" in the Microsoft Word program, click on the tab called "file locations". In "File types" across from "documents", you should see C:\My Documents under "location". If this is not the case, click "modify" and change folder name to C:\My Documents. Then click "okay" button.
    In "Options" in the Microsoft PowerPoint program, click on the "advanced" tab if it is not already showing. In the "advanced" tab window, make sure C:\My Documents is listed in the Default File Location. If it is not, highlight what is there and type in C:\My Documents. Then click "okay" button.
    In "Options" in the Microsoft Excel program, click on the "general" tab if it is not already showing. In the "general" tab window, make sure C:\My Documents is listed in the Default File Location. If it is not, highlight what is there and type in C:\My Documents. The click "okay" button.




*Problem - My computer is locking up
Screensaver problems
Too many applications open at once
There is a multitude of other possibilities
Solution -
Ctrl-Alt-Del and then select - End Task
Continue doing Ctrl-Alt-Del until computer unlocks
It may be necessary to shut down the computer and reboot to get it to unlock.
You may need to defragment your computer's physical (hard) drives. Make sure no other programs are open (NOTE: Your virus protection must be turned off during this process. It normally has an icon on the right side of your bottom toolbar. Double click the icon. When the window appears, click "disable" and leave the window up while running the defragmentation program. When the defragmentation process is done, click "enable" and close the window.) Go to "programs", then to "accessories", and then to "system tools", and the click on "disk defragmenter". When window comes up, make sure all physical drives are highlighted (c drive and any other drive marked as physical). Click "okay" and process will begin. The time will vary from 5 minutes to as much as an hour to defragment your hard drive(s).
If problem persists on a regular basis, seek technical support

  • Problem - A blue screen appears saying there has been a fatal error
    The computer has become confused for any number of reasons
    Solution -
    Follow instructions on screen
    Note: It is suggested that you reboot your machine to make sure there are no glitches within the program even if the program reappears.
  • Problem - I have lost my work because of a computer lock-up or shut down
    Is Auto Backup setting selected?
    File may be in Temp or My Documents as .bk or .bak file
    It may be gone forever.
    Solution -
    Check Temp or My Documents folders to see if a back-up file was created
    Save file on a regular basis or set Auto Back-up. (In the Microsoft Word program, go to "options" under "Tools" on the program "menu bar" and click on it. Open the tab marked "save". In the "save" folder, make sure "Save Autorecover info every:" is checked and then set the number minutes you want it to do an autosave.)
  • Problem - My printer won't print
    Printer cartridge empty
    Wrong cartridge loaded in printer
    Alignment process was not run when installing new cartridge
    Communication to printer has been lost
    Print job was stopped by turning off printer
    Solution -
    Shut down printer and restart it.
    Check printer cartridge
    If all else fails, reload printer driver from CD that came with printer.

  • Problem - How do I stop a print job
    It is printing too many pages
    I changed my mind
    I want it to print in Econo mode
    Solution -
    Go to the My Computer icon and double click
    Open the printer folder by double clicking on it.
    Choose the printer that that you have in operation and double click on it.
    In menu bar, click on Printer to get drop down menu.
    Choose "Pause Printing" to stop print job (It will not stop immediately)
    To remove print job, click on "Purge Print Documents"
    Click on "Pause Printing" to remove check mark so that printer is back in operation mode

  • *Problem - Laser printer prints light or dark streaks
    Solution -
    Remove toner cartridge and rock back and forth several times this will even out the toner (indicates the cartridge is low and needs to be replaced soon)
    Problem -
    My inkjet printer leaves voids in the print
    If the ink cartridge is new was the alignment test run from the printer software?
    Was the cleaning procedure performed using the printer software?
    Solution -
    All inkjets have the above options available in the software that was installed with the printer driver
    Ink cartridge may be low on ink
    Problem -
    Printer (inkjet/laser) will not feed paper
    all laser/inkjet printers have paper pick-up rollers, which can be cleaned with a lint free cloth and alcohol. Inkjets usually have three paper pick-up rollers and laser printers usually have one
    Solution -
    Make sure paper is loaded correctly. Remove all paper from paper tray and check for foreign objects (pencils, paperclips, and staples, kids toys).
    Problem -
    Sent print job to printer but nothing happens
    Are any lights flashing on the printer or is more then one light on?
    Check the printer's user manual to see what code is indicated (this is why the user manual should be kept by the printer)
    Solution -
    These codes indicate all kinds of errors such as:
    Printer is out of ink/toner (20% of all printer problems are caused by this)
    Paper problems: printer is out of paper / paper jam/paper will not load (40-50% of printer problems are caused by one of these problems)
    Make sure printer cable is plugged into printer and computer (disconnect and reconnect it again) you can not tell this just by looking at it.
    Make sure you are printing to the correct printer. your print job can easily be sent to somebody else's printer. (In the case of Skyward, it may send the job to a printer at another school)
    Turn off computer and printer, wait 10-15 seconds, and turn it back on. Like a person computers and printers can get confused and this will clear out the memory.
    Rebooting and turning off are not the same thing. With windows 95/98 when you reboot (restart/reset/ctl alt del) you do not lose power and it will not clear out memory and you can end up with the same problem that you started out with. When you turn off your computer and printer you insure that memory is cleared.
    Make sure printer is plugged into power and turned on.
    Make sure surge protector is turned on


*Problem - I can't open some of my email attachments
Opened in wrong application program
Created in a different coding scheme
After double clicking on the attachment, drop down menu appears asking what program to use to open the attachment.
Solution -
Try opening the attachment as a different application. To do this, rename the attachment using the appropriate ending (doc, ppt, jpg, etc.)
Choose Notepad or WordPad from the list on the drop down menu and see if one of those programs will open your attachment.
Ask sender to note in the body of the email what application was used.
If all else fails, ask sender to include attached information in body of email message.

  • Problem - My Email won't work
    Email program has not been configured to communicate with network and/or modem
    Using the wrong e-mail program - set up in another program
    Using wrong user name or password (both are case sensitive).
    Message is in outbox and cannot be sent because address is incorrect.
    Solution -
    Make sure email program is configured correctly
    Make sure you are in the email program that was set up to receive and send your email.
    Make sure user name, password, and/or the correct case (upper or lower) has been used.
    Remove any messages that are still in your out box after email has been sent.


  • *Problem - Program won't open a document
    Different version of program running (i.e. Microsoft office 2000/Microsoft Office 1997)
    Different application was used (Word Perfect vs. Microsoft Word)
    Solution -
    If you are using a newer version or a different application and want to access it on an older version or different application, you must save it as that version or application.
    Do a "Save As" and then check the drop down menu next to "Save as Type" to see if the older version or different application is there.
    Save your file as that version or application.
    The newer version or different application should be able to read the older version or different application, but if you do a "Save or Save As" it may ask if you want to upgrade the old version or change the application.

  • Problem - My icons have disappeared
    Someone may have deleted the icon from the desktop
    There may be a glitch in Windows
    Solution -
    Shut down Windows and reboot in case there was a glitch in the system
    Go to Start and then to "Programs". To create and Shortcut, place the cursor on the program, right click, and hold the mouse button down. Drag the mouse over so that the program is now on your desktop. Release the mouse button and a drop down menu will appear. Click on "Create Shortcut(s) Here".
    If problem is not resolved, go into "Explore" by right clicking on the Start button. Under folders on the left hand side, click on the + sign next to the "Programs" folder. Find the folder of the application that has been deleted (Microsoft Office folder contains PowerPoint, Word, Excel, etc.). Open the folder and look for the file that has exe at the end of the program name (Powerpnt.exe, Winword.exe, etc.) and is listed as an application. Minimize the "Explore" window by clicking the middle box at the top right of the window. Right click and hold on the "exe" file while dragging it out onto your desktop. Let up and a drop down menu will appear. Click on "Create Shortcut(s) Here".

  • Problem - I have lost my Windows task bar (The one with "Start" on it)
    You accidentally hid your task bar, or someone did it.
    You may have clicked on it, got the double arrows, and without realizing it, shoved it down until it was not visible.
    Solution -
    Option 1: Go to bottom, top, or sides of the desktop screen with cursor arrow. The taskbar should reappear. Right click on the taskbar. The taskbar menu should appear. Click on "properties". In the new window that appears, make sure that "Auto hide" is not checked. If it is, click on the box to remove it.
    Option 2: Go down to the bottom, top, or sides of the desktop and see if double arrows appear. Holding your left mouse button down, drag the taskbar out. Release your left mouse button and your taskbar should reappear.

  • Problem - Machine comes up in "Safe Mode"
    Machine may have been improperly shut down several times
    Safe Mode appears in all four corners
    Printing, networking and some other functions will not work
    Solution -
    Problem can usually be fixed by going through the shutdown process and rebooting.
    If this does not work, you probably have a problem that will need technical assistance

  • Problem - Letters keep getting replaced in front of my typing
    Insert key has been pressed
    Solution -
    Press "insert key" again.

  • Problem - Taskbar is too big
    You must have caught the bar and enlarged it without knowing.
    Solution -
    Place cursor on top edge of taskbar until you get a line with arrows on both ends.
    Holding your left mouse button, slide your mouse down and it will make your taskbar smaller.
    When you have reached the size you want, release the left mouse button.

  • Problem - I cannot read my school email on my home computer
    Home email program is not configured for your school email address.
    Solution -
    Contact your Internet provider and they will talk you through the process of setting up a new email account for your school email address.

  • Problem - Why can't I hear my audio?
    Audio has been turned off, or is set on a low volume.
    Sound card may not be installed
    Solution -
    Make certain the machine has a sound card in it.
    Left click on the little speaker located at the bottom left-hand side of your taskbar and adjust the volume. If you double click on the icon, it will produce a volume control list for everything. Make sure "mute" is not checked.
    If there is no speaker on your taskbar, go to Start menu and then to programs and then to accessories and then to entertainment and then to volume control. The volume control list should appear. Follow above directions.




  • *Problem - I placed a new program CD in my drive, but it did not automatically come up, or drive was not recognized
    It may take a little time for the CD to begin reading. Hit retry.
    The CD may be damaged
    The program may not load automatically
    Solution -
    Go to the Start menu and then click on "Run". When the Run window appears, click on browse. Choose the D drive (or the one that reads your CD). Look for a file that ends in setup, execute, or install (these words my be abbreviated)
    Double click on the file and it should be displayed next to "open" in the "Run" window.
    Click okay and the program should begin to install.

  • Problem - Computer says I have a virus
    Virus protection software has picked up a virus.
    Solution -
    Follow provided instructions to remove virus
    Reboot computer to see if it identifies any additional viruses

  • Problem - My computer won't recognize drives
    Possible virus has removed drives (especially the CD drive)
    Glitch may have occurred
    Solution -
    Reboot computer.
    If drives still do not appear, get technical support

  • Problem - Someone has found a virus on email or on a floppy disk that I gave him/her
    You do not have a virus protection program, or you have not updated the program.
    Computer has a virus that was not recognized by your virus protection.
    Solution -
    Purchase a virus protection program and follow the directions for installing it.
    It should remove the virus during the process.